OUR PLANS
We offer a plan to suit everybody! Choose between:
The Dedicated Personal Plan is ideal for small but growing hosting companies as well as medium and large ones.
Key features:
- The staff who work on your support are dedicated to you and operate as your staff except they are situated in another office. That means they become very familiar with your way of working, your support policies and the way your servers are set up.
- You can choose between 8x7, 16x7 or 24x7 cover
- Upgrade when you need to. That means going from 8x7 to 16x7 or from 16x7 to 24x7. You can also have multiple staff on the busier shifts
- Handling of both Support board as well as Live Chat by the same person / team depending on the traffic on both
- Support for unlimited customer issues every month
- 30 minutes first response guarantee with 4 hours resolution time
- 24x7 Server monitoring with a detailed monthly status report
- Daily day end / shift end reports to your team
- Direct communication with your DC over phone or email for server issues if needed
- Direct communication with you or your team over Instant Messenger
- Weekly / Fortnightly conferences with the project manager / operations head for performance analysis
- Monthly QA activities followed by training sessions / certifications for continuous improvement in processes and services
The Live Chat Plan is just what it says it is – support via live chat - no tickets, emails or phone. It's great value for you and the clients love it because of it's immediacy.
Key features:
- 24x7 Live Chat support team handling unlimited chats every day
- Immediate Support – No waiting for a ticket or an email to be answered
- Ability to sell, cross-sell and up-sell
- Live chat response guarantee – 60 seconds
- Daily day end / shift end reports along with chat transcripts
- Detailed monthly chat status report
- Direct communication with you or your team over Instant Messenger
- 3 Live Chat plans to give you a range of choice:
- - 100 Chats - $200
- - 500 Chats - $750
- - 1000 Chats - $1000
The Twin Share Plan is a variant of the Dedicated Personnel Plan for companies which still need a lot of support but cannot justify the cost of having a dedicated staff for it. The staff on Twin Share Plan handle support for two and no more than two web hosting companies. The guaranteed response time is therefore a little higher in comparison to the dedicated plan, but the cost is substantially lower.
Key features:
- The staff which works as your support spends a lot of their time operating as your staff. It’s just that they are situated in another office. That means they become very familiar with your way of working, your support policies and the way your servers have been set up. They only have two such environments to become familiar with, which they are well able to do.
- You can choose between 8x7, 16x7 or 24x7 cover
- Upgrade when you need to. That means going from 8x7 to 16x7 or from 16x7 to 24x7. You can also have multiple staff on the busier shifts
- Handling of both Support board as well as Live Chat by the same person / team depending on the traffic on both
- Support for unlimited customer issues every month
- 60 minutes first response guarantee with 4 hours resolution time
- 24x7 Server monitoring with a detailed monthly status report
- Daily day end / shift end reports to your team
- Direct communication with your DC over phone or email for server issues, if needed
- Direct communication with you or your team over Instant Messenger
- Weekly / Fortnightly conferences with the project manager / operations head for performance analysis
- Monthly QA activities followed by training sessions / certifications for continuous improvement in processes and services
One more word
We find that the Plans above meet a huge variety of customer needs. However, if you think your need may be a little different and doesn’t fit exactly into one of the Plans, please get in touch and we will see if we can meet your special needs. Contact us.
We offer connunication via a number of media
or Call Us Now on: 510 870 1540
Whatever suits you is good for us!